Stay far away The communication at this shop is the worst I've ever experienced in my life. I made the appt and was told for diagnostic if it is not covered by warranty I would have to pay the diagnostic fee. I asked how much this fee was. I was told $119 or $109 something around that. Great. I asked if my car would be ready by 4:30 to pick up and was told yes by Nathan. I was told it may not be fixed depending on what the diagnostic finds but I can pick my car up. I called at 12:25 that day to confirm I can pick up my car. I was told yes. I showed up to get it at 530pm and was told my car wasn't ready. I spoke to the manager who in a very condescending tone that no I could not have my car it wasn't ready. Mind you I am a single mom and getting there to drop off and arrange this was not easy to do. I needed my car back. I was calm and respectful while being talked down to. My friend came in and went off on the manager. As we were putting my kids in her car to figure out how to make this work the manager came out and said I could have my car it was OK and someone would call me the next day to go over the vehicle with me. No one called me. I called them and spoke to Nathan who had the same condescending tone toward me as the manager did. I asked how much I owed and was told they spent a long time diagnosing this issue and he would call back. Nathan called back with the price of $475.77! $109.95 PER ISSUE plus the oil change and tire balance/rotation that I added on. At no time was I told per issue when I asked how much the diagnostic was. At that point I paid hung up and called back because it didn't sit right that I just got screwed over. I explained myself and received a condescending tone yet again. At this point I did raise my voice but until this point I was calm and nice because you attract more bees with honey.
Now my rear hatch isn't working. This is 2 days after they allegedly fixed it. I asked the manager to walk me through how they recalibrated it. Yet again very condescending tone and refused to walk me through it. Refused to allow me to speak to the tech even after he comes back from lunch because they just don't allow that. I attempted to plead my case. The manager talked over me until I was yelling and then blamed me for not being happy no matter what they did! I'm not happy because every answer to my questions were a lie and you took $475.77 from me in the process and my car still isn't fixed! Stay away from these people.
